Client Results
Our results speak for themselves—check out the success stories from clients we’ve helped!
Case Study 1.
The Situation
Dynamic auto dealership group growing organically and through acquisitions.
- 17 different business units spending approximately $140k per year in rental laundry services (uniforms, towels, mats, etc).
- Two different suppliers with 3 different contract expiration dates. including one that was 3 years out.
- Fixed Ops Director was frustrated with some service aspects including garment repairs, replacements, increasing invoices and vendor communication.
- The CFO wanted more consistent invoicing, predictable future pricing and better reporting on a monthly basis.
The Laundry Guy Process
The Laundry Guy went to work and did a full audit of the existing contracts and invoicing for every line item of every location. TLG compiled all of the results with projected savings for the Initial Analysis and Strategy Meeting. The client selected the strategy to move forward.
Results
The Laundry Guy reviewed the current suppliers and others in the marketplace and began negotiating to achieve the best pricing, terms, incentives, product quality, customer service and satisfaction guarantees. After several months of negotiating, results included:
- Invoice credits of over $12k from audits and negotiations.
- New standards for garment repairs and replacements
- New communication system for all employee and program changes
- Monthly Supplier Satisfaction Meetings with Fixed Ops Director Monthly reporting for CFO with benchmarking report by location with with all changes and variances highlighted
- Over 45% total savings, resulting in 5 year savings of over $300k
Case Study 2.
The Situation
Large Country Club with a wide range of member activities and amenities including golf, fitness, pool, tennis, spa, restaurants, banquets, hair salon.
- Over $220k spent annually on outsourced laundry services.
- Two different suppliers-one for landscape maintenance (uniforms, towels) and one for club and services (linen, kitchen, towels, sheets) Both agreements had rolled over & had 2 years left on each of them.
- There had been management turnover at the GM and F&B positions.
- CFO had invested a good amount of time in meeting with the two vendors multiple times, but kept getting the run around on overall costs, billing, quality, customer service response, program reporting and steps to improve/fix problems.
The Laundry Guy Process
The Laundry Guy went to work and did a full audit of the existing contracts and invoicing for every line item of all departments. Based on the size and complexity of the account, TLG did an onsite audit of all departments and met with the management team and staff. TLG reviewed all pick-up and delivery areas and inspected the quality of the products being delivered. TLG compiled all of the results with projected savings for the Initial Analysis and Strategy Meeting. Client selected the strategy to move forward to achieve the best pricing, terms, service communication and quality.
Results
The Laundry Guy reviewed the current and marketplace suppliers and began negotiating to achieve the best pricing, terms, incentives, product quality, customer service and satisfaction guarantee guarantees.
- Account credits from audits & negotiations
- Added new quality guidelines & credit for rejected items program
- Monthly reporting for CFO with benchmarking report by supplier and departments with with all changes and variances highlighted
- 38% total savings
Case Study 3.
The Situation
A growing Regional Grocery Store chain with 26 locations.
- Nearly $250k spent annually on outsourced laundry services including uniforms, towels, aprons, mats, restroom services, chemicals and more.
- A Master Agreement for all locations with 18 months remaining.
- COO and CFO were concerned about increasing costs that fluctuate wildly making it hard to budget.
- Other issues included: A lack of consistency in the products and inventories of each store and whether the products were necessary.
The Laundry Guy Process
The Laundry Guy went to work and started digging into the existing contracts and invoicing for every line item of all store locations. TLG discovered that the Master Agreement was not properly executed and that there were 3 different suppliers with inconsistent pricing and terms. The Master Agreement had 25 contracted items, yet there were 139 on the invoices. TLG compiled all of the results with projected savings for the initial Analysis and Strategy Meeting. Client selected the strategy to move forward to achieve the best pricing, terms and product/pricing controls.
Results
The Laundry Guy reviewed all of the in-service products, inventories and store placements by store to maximize the service and cost. Successful negotiations resulted in best pricing, terms, product quality and dedicated National Account customer service manager.
- National Account Manager with product and price lock control
- Locked in pricing and outsourcing agreement for future stores
- Credits from audits & negotiations
- Monthly reporting for COO/CFO with benchmarking report by location with with all changes and variances highlighted
- 30% total savings for a total of $75k/year
Case Study 4.
The Situation
A city of approximately 15k residents with many departments including: Maintenance, Fire, Police, Parks, Sewer, Street and Water.
- $75k spent annually on outsourced laundry services including uniforms, towels, mats, mops and more.
- One supplier with multiple agreements.
- Looking to cut costs and get the best value possible while maintaining current products and services.
The Laundry Guy Process
The Laundry Guy went to work and started auditing the existing contracts and invoicing for every line item of all city departments. TLG discovered significant opportunities to reduce costs in all departments. TLG compiled all of the results with projected savings for the Initial Analysis and Strategy Meeting. Client selected the strategy to move forward to achieve the best pricing and terms with existing supplier since they were still under contract for almost 2 more years.
Results
The Laundry Guy negotiated with the existing supplier to create a new deal that helped the City save $29k/year without waiting 2 years for the current deal to expire.
- Consolidated all departments into one agreement to make it easier to manage
- Credits from audits & negotiations
- Got old garments replaced where necessary
- Monthly reporting for city/department managers with benchmarking report by location with all changes and variances highlighted.
- 38% total savings for a total of $29k/year
Testimonials
★★★★★
“Easy to work with and saved me a lot during contract negotiations. They monitor invoices monthly and quickly resolve billing issues directly with the laundry service.“
– Jim Fugate Ford, Service Manager
★★★★★
“The Laundry Guy provided immediate savings by reviewing our contracts and leveraging their strong industry relationships. Their professional service also reduced the time our staff spends on billing reviews, and the detailed reporting has helped our managers focus more on overall operations. I highly recommend their services to any business using laundry providers.”
– I-5 Cars Group, CFO
★★★★★
“Money talks and we’ve saved lots with partnering with the Laundry Guy.”
-Peninsula Subaru, CFO