What Vendors Learn About Your Business Before You Learn About Your Own Spend

by Olivia Fast | Jul 22, 2026 | Contract Negotiation & Compliance, Vendor Overbilling & Credits

What Vendors Learn About Your Business Before You Learn About Your Own Spend Here’s an uncomfortable reality most operators don’t consider: Your vendor often understands your spend patterns better than you do. Not because they’re smarter.Because they’re closer to the...

Why “Good Service” Is Often the Reason Bad Billing Survives

by Olivia Fast | Jun 10, 2026 | Vendor Overbilling & Credits

Why “Good Service” Is Often the Reason Bad Billing Survives When most companies think about their uniform or linen program, they judge it by what they can see. Are the deliveries showing up?Are the garments clean?Is the route driver responsive?Are major complaints...

The Hidden Charges That Show Up Most Often in Uniform and Linen Programs

by Olivia Fast | Jun 3, 2026 | Vendor Overbilling & Credits

The Hidden Charges That Show Up Most Often in Uniform and Linen Programs At first glance, most uniform and linen programs look straightforward. A vendor delivers products, picks up soiled goods, provides ongoing service, and sends an invoice. On the surface, it feels...

What Your Cintas / Vestis / UniFirst Contract Does Not Protect You From

by Olivia Fast | Mar 25, 2026 | Uniform & Linen Cost Reduction, Vendor Overbilling & Credits

What Your Cintas / Vestis / UniFirst Contract Does Not Protect You From Contract ≠ enforcement Most companies take comfort in having a signed uniform or linen agreement in place. There’s a natural assumption that once the contract is executed, the major risks are...

Why Credits Exist on Paper but Rarely Show Up on Your Statement

by Olivia Fast | Feb 12, 2026 | Vendor Overbilling & Credits

Why Credits Exist on Paper but Rarely Show Up on Your Statement If you’ve ever been told, “Yes, that credit is in the system,” and then never actually seen it hit your account, you’re not alone. Uniform, linen, and mat vendors issue credits all the time — on paper.The...

Cintas, UniFirst, and the Real Cost of Consolidation

by Olivia Fast | Jan 15, 2026 | Industry-Specific Savings, Vendor Overbilling & Credits

Cintas, UniFirst, and the Real Cost of Consolidation     Cintas going after UniFirst again isn’t about growth. It’s about control. This latest acquisition attempt fits a familiar consolidation pattern: the largest player in a mature industry tightening the...